Fair Usage Policy

What exactly is "Fair Usage"?

Think of our hosting environment as a finely-tuned racing engine. Every website and application hosted on our servers contributes to the overall performance. "Fair usage" simply means using your hosting package in a way that allows this engine to run at its best, without any individual component putting undue strain on the system. It's about being considerate of your fellow clients and ensuring everyone enjoys a top-notch hosting experience.

What can I use my Grid Media hosting for?

We want you to unleash your online potential! Our hosting services support a wide range of activities, including:

• Hosting your website: Whether it's a dynamic business website, a personal blog showcasing your passion, or a high-traffic e-commerce platform, our hosting provides the foundation for your online presence.
• Email: Stay connected with your audience and manage your communications seamlessly with our reliable email services.
• Databases: Power your applications and store your valuable data with our robust database solutions.

What activities are not permitted?

To maintain the integrity and performance of our hosting environment, certain activities are not permitted:

• Illegal activity: Any activity that violates UK law is strictly prohibited. This includes, but is not limited to, copyright infringement, distribution of illegal material, phishing scams, and hacking attempts.
• Excessive resource usage: Just like pushing a racing car beyond its limits can lead to engine failure, excessive use of server resources (CPU, RAM, bandwidth) can negatively impact the overall performance and stability of our hosting environment. Activities that may lead to excessive resource usage include:
  • Running resource-intensive scripts or applications that consume a disproportionate share of server resources.
  • Hosting large files for download or streaming, such as video files or large software packages, which can strain network bandwidth.
  • Sending mass emails (spam), which can overload our mail servers and impact email deliverability for all users.
• Security breaches: Any attempt to compromise the security of our servers or other clients' accounts is strictly prohibited. We take security very seriously and employ robust measures to safeguard our hosting environment.
• Adult content: Hosting adult content, including pornography and sexually explicit material, is not permitted on our servers.
• Gambling: Hosting websites that promote or facilitate online gambling is prohibited.

What happens if I don't adhere to the Fair Usage Policy?

We understand that mistakes can happen, but it's important to respect the Fair Usage Policy to ensure a positive experience for all our clients. If your account is found to be in violation of this policy, we may take the following actions:

• Suspend your account: We may temporarily suspend your account while we investigate the issue and work with you to resolve it.
• Terminate your account: In cases of serious or repeated violations, we may terminate your account without refund to protect the integrity of our hosting environment.
• Legal action: We reserve the right to take legal action against you if your actions cause harm to our company, our servers, or other clients.

How is the Fair Usage Policy enforced?

We actively monitor our servers to ensure compliance with this policy. We employ a combination of automated monitoring tools and manual checks to detect and prevent any unacceptable use.

Can this policy change?

We may update this Fair Usage Policy from time to time to reflect changes in technology, our services, or legal requirements. We will notify you of any significant changes by email or through our website.

Need to clarify something? Get in touch!

If you have any questions or need further clarification about our Fair Usage Policy, our dedicated support team is here to help. Just drop us a line at pitcrew@grid-media.co.uk.