Design Services Terms

1. Agreement and scope

Each project is governed by your proposal/SOW and these design terms. The proposal specifies scope, deliverables, milestones, and fees. Out-of-scope work requires written approval and may be billed separately.

2. Deliverables and ownership

• Final Deliverables: agreed design outputs (e.g., layouts, brand assets, components) in standard formats.
• Designer Tools: our underlying methods, code, templates, and systems remain our property.
• Final works are licensed to you for the agreed purpose once all invoices for the project are paid.
• Third-party materials (fonts, stock, plugins) are subject to their own licences and may require you to hold/purchase licences.

3. Client responsibilities

• Provide accurate content, approvals, and access on time; consolidate feedback from stakeholders.
• Warrant you have rights to all materials you supply and that they comply with applicable laws.
• Design files are deemed accepted when approved in writing or deployed to production; minor non-material issues will be remedied within a reasonable period.

4. Changes

• Requests outside the agreed scope are billed on a time-and-materials basis at our standard rates.
• Major scope shifts (e.g., ~20%+ effort increase) may require a revised proposal before work continues.
• Schedules may extend if approvals, content, or access are delayed.

5. Fees, expenses, and payment

• Fees and deposits are defined in your proposal; recurring or retainer work is billed in advance.
• Invoices are payable Net 7 (7 days from the invoice date) unless otherwise agreed; we may pause work for overdue balances and charge statutory late fees where applicable.
• Additional costs (e.g., stock assets, fonts, plugins, talent, hosting) and pre-approved travel/incidentals are recharged at cost (plus any agreed markup).

6. Timelines

We target delivery dates in the proposal, but timelines depend on timely access, approvals, and content. Client-caused delays are not a breach on our part and may push launch dates.

7. Termination

If either party materially breaches and doesn’t remedy within 14 days of notice, the other may terminate. On termination, work and costs to date remain payable; licences may be suspended until payment is settled.

8. Warranties and liability

We provide services with reasonable care and skill. Except where liability cannot be limited by law, we’re not responsible for indirect or consequential loss. Your remedy for defects is correction of the Deliverables within a reasonable period.

9. Portfolio use

We may reference completed work in our portfolio and marketing unless you reasonably object in writing (for example, due to confidentiality or embargo).