Terms & Conditions

1. Agreement and scope

A proposal, statement of work, or accepted quote describes the services, deliverables, timelines, and fees for each project or subscription. These Terms apply to all work we carry out unless a separate written agreement is signed.

2. Our commitments

• Deliver services with reasonable care, skill, and in line with industry standards.
• Meet agreed timelines where dependencies and approvals are provided on time.
• Maintain appropriate professional safeguards, including data protection and confidentiality.
• Flag risks, scope changes, or issues promptly and agree adjustments in writing.

3. Your responsibilities

• Provide accurate information, timely feedback, and access to systems or brand assets needed to deliver the work.
• Ensure you have rights to all materials supplied to us and that they comply with UK law.
• Approve deliverables in a timely manner so projects remain on schedule.
• Pay invoices in line with our payment terms.

4. Intellectual property

We retain ownership of our pre-existing materials, tools, code, and methodologies. Upon full payment, you receive a licence to use the final deliverables specified in the relevant scope for your business purposes. Third-party licences (e.g., fonts, plugins, stock assets) remain subject to their own terms.

5. Client-supplied content

Where a Client uploads or otherwise supplies content, images, branding references, or other materials for use in a project (including via Grid Media's upload portal), the Client warrants that they own or hold a valid licence for that material, and that it does not infringe the intellectual property rights of any third party. The Client agrees to indemnify Grid Media against any claim, loss, or expense arising from a breach of this warranty. Grid Media is entitled to rely on this warranty in good faith and is under no obligation to independently verify the origin or licensing of any material supplied by a Client.

6. Data protection and confidentiality

We process personal data in accordance with UK GDPR and the Data Protection Act 2018. Each party will keep confidential information shared during a project secure and will not disclose it to third parties unless required by law or necessary to deliver the services.

Files supplied through Grid Media's upload portal are stored securely in the European Union and removed from the upload system once transferred into the project. How we handle those files and any related data is set out in our Privacy Policy.

7. Liability

We do not exclude liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded under UK law. Otherwise, our total liability in connection with a project or subscription is limited to the fees paid for the relevant engagement. We are not responsible for indirect or consequential loss, loss of profit, or loss of data where reasonable backups are not maintained.

8. Termination

Either party may terminate by giving written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days. On termination, work delivered and fees due up to the termination date remain payable, and licences for delivered work may be suspended until payment is received.

9. Governing law

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with them.

10. Service-specific terms

Additional terms apply to particular services. Please review the relevant addendum below alongside these Terms:

• Hosting Terms
• Design Services Terms
• Social Media Services Terms
• Payment Terms