Payment Terms
These payment terms apply to all projects, retainers, and hosting plans supplied by Grid Media and should be read in conjunction with our Terms & Conditions.
1. Fees and deposits
Fees are set out in your proposal or plan. Projects typically require an upfront deposit before work begins, with stage payments tied to milestones or monthly retainers. All prices are in GBP and exclude VAT unless stated otherwise.
2. Invoicing and payment due dates
- Invoices are issued electronically and payable Net 7 (7 days from the invoice date) unless otherwise stated or negotiated.
- Recurring services (hosting, retainers, support) are invoiced in advance for the billing period unless otherwise agreed.
- Late payments may result in suspension of services until the balance is settled.
3. Late payment
We reserve the right to charge statutory interest and reasonable recovery costs on overdue sums in line with the Late Payment of Commercial Debts (Interest) Act 1998. You agree to reimburse any third-party costs we incur in recovering overdue amounts.
4. Expenses and third-party costs
Third-party costs (such as domains, stock assets, licences, and advertising spend) are payable by you and may require prepayment. Where we incur approved expenses on your behalf, these will be recharged at cost with evidence provided where reasonably available.
5. Cancellation and refunds
If you cancel a project after work has started, you will pay for work completed and committed costs up to the cancellation date. Prepaid retainers or hosting plans are non-refundable unless we materially fail to deliver the service and do not remedy the issue within a reasonable period.
6. Price changes
We may review pricing for ongoing services by giving at least 30 days' notice. If you do not wish to continue at the revised rate, you may terminate the affected service before the new pricing takes effect.