Client help - Sending us files help

We give you a private upload link that looks like grid-media.co.uk/send/… . Open it and choose the images or documents from your device, or drag and drop them into the box. They upload straight to our secure storage; there is no account to create and nothing to install. Big files upload in the background, so keep the tab open until every file shows as done. Before you can submit, tick the box confirming you own or have the right to use everything you have selected, add a short note if useful, then press the button. We are notified straight away and will review what has been added.

It is a quick check that the files are yours to use, or that you have permission to use them, for example professional photos, stock images you have purchased, or anything supplied by someone else. It protects both you and us if a file ever turns out not to be properly licensed. Because it has to cover the exact files in front of you, the box is never pre-ticked and has to be confirmed for every separate upload.

Leave it out and check with us first. We are happy to advise, and can help source alternatives such as licensed stock photography if needed.

Only send material that relates to your project. Please do not upload anything unlawful, or any content you are not entitled to share. That includes files that infringe someone else’s copyright or trademark, confidential material belonging to a third party, and personal information about other people that you do not have their permission to pass on. Anything of that kind is removed, and where the law requires it we may have to report it.

Send the best original you have, not a copy saved from a website, a messaging app, or social media, as those are compressed and much lower quality. As a rough guide: photographs as full-resolution JPEGs straight from the camera or phone, or the RAW files if you have them; logos and artwork as vector files (PDF, EPS, AI, or SVG) rather than a small PNG or a screenshot; finished documents as PDFs; and video as the original recording rather than a re-shared or downloaded version. The uploader keeps everything at full quality, so there is no need to shrink or compress files first. If you are not sure, send the largest version you have and we will tell you if we need anything else.

We send it to you when a project needs files from you, or any time you ask. If you have lost it or it has stopped working, contact us and we will issue a fresh one straight away.

Links are time-limited for security, typically 30 days, and we can set a shorter or longer window when we create one. When a link expires it simply stops working and no files can be added through it. Ask us for a new one whenever you need it.

The uploader is built for large media, so single files of many gigabytes are fine. Some links are set to accept only certain file types, for example images and video. If a file is the wrong type or too large the uploader tells you before it uploads, so nothing is wasted. Program and installer files are never accepted.

Yes. The page works on phones and tablets as well as computers. On a phone, keep the browser open and your screen awake while large files finish uploading.

They land in a private area of our storage that only Grid Media can see. We move them into your project, and once they are safely filed we clear them from the upload area. If you need something removed sooner, just ask.

Each file has its own progress bar and a retry link if it fails, usually caused by a brief drop in connection. Retry the affected file; files that already completed do not need to be sent again. If it keeps failing, try a more stable network and let us know.

Email us or use the contact page. For anything urgent affecting a live site, say so in the subject line and we will prioritise it. Clients on hosting or a retainer get priority support.